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Service Pre-Qualification

Increase revenue and reduce trouble calls by testing lines prior to install

200,000,000 lines under test worldwide

Tollgrade Service Pre-Qualification Solutions

Increase revenue and reduce trouble calls by testing lines prior to install

Whether they want a faster connection for the home office or high-speed Internet access to download their favorite TV programs, for most of today’s broadband users, setting the right customer expectations on service delivery is crucial to ensure a high quality user experience.

Tollgrade Service Pre-Qualification Solution can help by:

  • Increasing your revenue with accurate pre-qualification testing that can increase the number of lines identified to support DSL by 30%.
  • Improving customer satisfaction with accurate pre-qualification testing that eliminates acceptance of DSL orders on lines that will not support the service, and identifies repairs or conditioning required.
  • Reducing trouble calls as much as 10-20% by testing the lines prior to install

It All Starts with Highly Automated and Accurate Line Testing

With a minimum of human intervention needed for diagnosis, Tollgrade can help you improve customer service while reducing operating expenses with:

  • Automated detection and analysis of troubles
  • Fast, accurate and consistent test results
  • Accurate dispatch of field repair crew
  • Closing trouble at time of contact, for “one-touch” resolution
  • Testing lines prior to turn-up
  • Reducing Mean Time To Repair
  • Confirm service provisioning dates

Our Broadband Experts are Just a Click Away

Whether you are looking to target customers with higher tier services, increase your revenue with accurate pre-qualification testing or have faster problem resolution, Tollgrade has the expertise you need to improve your market competitiveness. Sign-up for our Network Survey service and let one of our broadband professional service experts show you how Tollgrade can help today.