Stratum™ Platform
End-to-end diagnostics for triple play services
We know that customer loyalty is very important to your business, and customer loyalty is easily damaged by poor service quality. With that in mind, we created the Stratum triple play service assurance platform. Stratum provides end-to-end diagnostic capabilities for voice, video and data services. It supports Tier 1 call centers’ users and Tier 2 back-office technicians who deal with customer trouble reports, as well as the field engineers who are dispatched to complete repairs in the access network. The Stratum platform helps you:
- Reduce opex through improved
handling processes
- Direct repair operations more effectively
- Deliver an improved quality of experience
to triple play customers
- Obtain a potential ROI in 12-18 months, based on a representative model
We designed Stratum to deliver next-generation services testing and diagnostics in the highly demanding environment of 24x7 repair centers. The Stratum platform:
- Overlays the access network, the customer home network, and existing test systems
- Integrates multiple data sources available from the network, intelligent customer premises equipment (CPE), and remote test probes
- Inputs data into a sophisticated analysis system for fault identification and dispatch decision-making
Stratum’s dispatch statement and fault summary provides call center operators with clear, unambiguous test results so they can quickly determine the necessary course of action. When minutes of customer downtime can damage loyalty and cost millions of dollars, trust Tollgrade to provide your service assurance solutions. |
