LoopCare
Test Operations Support
System
Highly automated test operations support for
efficient, effective installation and maintenance
of the access network.
Service providers
worldwide have chosen Tollgrade’s
LoopCare™ Test OSS as the foundation for network
assurance in their consumer-serving networks.
LoopCare currently manages the test and maintenance
processes of more than 160 million access lines
worldwide—for service providers with
as few as 10,000 access lines to those with
over 50 million access lines. The LoopCare
value proposition for small-to-large service
providers is the same—directing highly
automated test operations for efficient and
effective installation and maintenance of the
network.
LoopCare is highly scalable with a wealth
of southbound and northbound interfaces necessary
for integration into your network. Testing
can be requested through an easy-to-use, web-based
GUI in a call center, via Interactive Voice
Response (IVR) from a field technician, or
driven automatically from trouble management/customer
care systems using an open API.
LoopCare can be used in a variety of application
scenarios. The most common include:
• Verifying
network provisioning and service order readiness;
• Responding
to service/trouble requests and diagnosing
subscriber problems quickly and accurately
to help close the trouble without costly
dispatches;
• Proactively
monitoring the health of the network via
overnight batch testing;
• Enhancing
marketing efforts and reducing customer churn
by accurately pre-qualifying existing POTS
subscribers for initial broadband service
or upgrades; and
• Quickly
and accurately identifying broadband troubles
through a powerful cache of wideband and
Layer 2-7 test functions.
LoopCare’s
heritage and fundamental purpose is to support
highly efficient automated testing and assurance
of mass-market services at minimal cost.
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