Triple Play Test Solutions for Independent Operators

Independent Telephone Operators face unprecedented challenges of delivering high quality of customer experience, at lower costs, while introducing new triple play services. Tollgrade answers the challenge with a world-leading line test solution newly packaged, at a price that scales to any size operator. Tollgrade has now packaged LoopCare™ with a hosted server option where Tollgrade provides the administration services, server equipment, and ongoing support for you to greatly simplify the turn up and support of the solution while reducing cost.  With the hosted server option you can focus on successfully and efficiently rolling out new triple play services instead of administration of your test solution.

• Improve Quality of Service. The condition of the outside plant is critical to reliable high speed services. Centralized, accurate, and repeatable testing of the outside plant network will indicate how the triple play services will perform
• Provide Reliable turn up and Support. Centralized testing allows you to automatically verify new service orders. To meet the ever increasing customer expectations for these high priced services you need tools that are going to allow you to monitor how the network is performing once that service is turned up.  The challenge becomes how you put these processes in place without increasing operating expenses.  
• Reduce Unnecessary Dispatches.  For cases of reported trouble, truck rolls are reduced because your Customer service staff can test before you dispatch increasing front end closeouts and avoiding unnecessary dispatches. 
• Improve MTTR. When you do dispatch, fault identification and localization allows field techs to spend their time fixing problems not finding them, thus reducing mean time to repair (MTTR). 
• Reduce your costs and provide a more positive subscriber experience with centralized testing.
• Preventative Maintenance. You can automatically perform bulk testing on your access network to determine it’s readiness to support the services you are rolling out.  

The Tollgrade centralized testing solution provides physical metallic testing, as well as  DSL transport monitoring and testing to support voice, high speed internet, and IPTV services.

The solution is comprised of the following elements:

LoopCare – A Test Operations Support System

DigiTest® ICE™ – An IP Service Assurance Probe

Get the edge on your competition and call 1-800-878-3399 today to learn more about how you can get a centralized test solution that’s enables you to improve the subscriber experience with fewer resources than your competitors.