4TEL®
Automated Copper Loop Testing for Broadband and Voice Services Support
Copper loop testing has improved considerably since the days of test boards and analog meters. However, many service providers rely on in-built switch testing and/or field-based testing using hand-held instruments. While these methods are generally effective, they are inherently time consuming, require extensive expertise and often fail to identify the root cause of problems.
New service offerings such as IPTV, and the often related increase in data rates, require testing solutions that are effective for current services and also capable of supporting new ones. A centralized, automated test system addresses these issues while providing cost and repair time reductions and increased quality of service.
When responding to a trouble report from the consumer, the service provider’s primary goal is to resolve the problem at this original point of contact. This is the first “touch” the consumer has into the service provider’s repair process.
Any subsequent need for the consumer to contact the service provider, or to be passed along to another individual or department, only creates dissatisfaction, delay, and additional cost Traditional trouble-handling procedures often require multiple touches by the consumer before their problem is resolved. With 4TEL, a test can be initiated at the consumer’s first point of contact, giving the Tier 1 representative the information needed to quickly verify any problems. The consumer can then be given a definitive statement for resolution with just “one touch”.
<<Back | More>>
|
